FAQ

We aim to complete most orders within 3-5 business days. However, turnaround times can vary depending on the product. Please check the product page for the most up-to-date completion times to plan accordingly.

Embroider Me Baby is located in Vaughan, ON, within the Greater Toronto Area. Yes, we offer local pickup! To skip shipping fees, select the pickup option at checkout. We'll email you the pickup details and coordinate a convenient time once your order is ready.

Yes, Embroider Me Baby ships nationwide across Canada, including major cities like Toronto, Vancouver, Calgary, and Montreal. Shipping rates and delivery times vary based on your location.

Absolutely! Upon request, we can send you a digital mockup of your design to approve before we begin embroidery. On specific products, like our embroidered plush toys with birth stats, a proof will be sent you without a need for request. If you're in doubt on whether a mockup will be sent, please do email us to confirm before or after you place your order!

If you notice an error in your order details, contact us within 24 hours of placing your order. We can only make changes before production begins. Please double-check your details before submitting your order.

Due to the personalized nature of our products, we do not accept returns or exchanges. If there's an issue with your order, please contact us and we'll do our best to resolve it.